@MyBasics
Frequently Asked Questions
Not at all, you can check out as a guest. However, creating an account gives you access to your order history, saved addresses, and makes reordering much faster. You can manage your account at any time by clicking the account icon at the top of the page.
We process orders quickly, so please contact us as soon as possible if you need to make any changes. Once an order has been fulfilled and dispatched we are unable to amend or cancel it, but you're welcome to return it once it arrives.
We accept all major debit and credit cards, as well as Shop Pay, Apple Pay, and Google Pay at checkout. All payments are processed securely — we never store your card details.
You'll receive an automated dispatch confirmation email from us as soon as your order has been fulfilled and is on its way. If you have an account, you can also track your order status by logging in.
Full delivery options and timeframes are listed on our Delivery & Returns page. For UK orders, standard delivery typically arrives within a few working days of dispatch. You'll receive a confirmation email with tracking information once your order is on its way.
We accept returns on unworn, unwashed items in their original condition. Full details including timeframes are available on our Delivery & Returns page. Please contact us before sending anything back so we can guide you through the process.